Fault diagnosis
Not sure what happened to your device? Our technicians will run a full diagnostic and give you an honest assessment of the problem and repair cost — before any work begins.
Often the symptom seen by the owner and the actual cause of the failure are two very different things. A refrigerator may run loudly not because of the compressor but because of a loose mounting; a washing machine may show an error due to a sensor rather than the motor. That’s why we never start a repair "blindly": diagnostics first, decision second.
We use specialized diagnostic equipment for each type of appliance: testers, multimeters, manufacturer service modes, dedicated software. This allows us to pinpoint the issue precisely and assess what truly needs replacement or repair, and what is in fine condition. As a result, you get not just an answer to "what’s broken" but the full picture of the device’s state.
Diagnostics is especially important for post-warranty appliances: it helps you make an informed decision — whether to repair or, perhaps, replace the device. We will always be honest with you if the repair cost would be disproportionate to the price of a new appliance.
What you get
• Accurate identification of the cause — no guessing, no trial and error.
• A written diagnostic report describing the problem.
• A transparent estimate of repair cost and required parts (for post-warranty cases).
• Recommendations for next steps — even if no repair is required.
• Honest advice: whether the repair makes economic sense or it’s better to upgrade.
How it works: step-by-step
1. Device acceptance.
Bring the device to our service center or send it via courier. We sign an acceptance act describing the device’s condition.
2. Initial inspection.
A technician visually inspects the device, checks typical "weak spots" and the symptoms described by the customer.
3. Technical diagnostics.
We connect diagnostic equipment, run tests in service modes, and check key components.
4. Conclusion.
We prepare a written report: what is wrong, why, what repair options exist, and the estimated cost.
5. Next steps decision.
You decide: have us repair the device, take it back as is, or use our recommendations to make your own choice.
When diagnostics is free
If you order a repair from us after diagnostics, the diagnostic fee is either credited toward the repair cost or waived (depending on the type of device). If you decline the repair, you only pay the diagnostic fee at our published rate — no hidden charges.
Key advantages
of our service
Expert Solutions
Authorized Service
Professional Team
Fast Turnaround
Quality of Service
High Qualifications
Want to know the status?
Typically, diagnostics take up to 3 business days. The duration of the repair depends on the complexity of the breakdown and can be up to 14 days from the moment of diagnosis.