Public Offer

PUBLIC CONTRACT (OFFER)

for the performance of maintenance and repair works

of home appliances and consumer electronics

Kyiv                                                                                        Version dated July 1, 2026

Limited Liability Company "ADROIT SERVICE" (identification code 45129681), a legal entity established and acting in accordance with the current legislation of Ukraine, with the registered office at: Ukraine, 02002, Kyiv, 19 Yevhena Sverstyuka Street, represented by its Director Mykola Mykolayovych Kupchenko, acting on the basis of the Charter (hereinafter referred to as the "Contractor"), on the one part,

and any legally capable natural person, individual entrepreneur, or legal entity ordering services for the repair and maintenance of home appliances and consumer electronics (hereinafter — the "Customer"), on the other part, hereinafter jointly referred to as the "Parties" and each separately as the "Party", have concluded this Contract, addressed to an unlimited number of persons, which constitutes an official public offer of the Contractor to conclude with any Customer a Contract for the performance of maintenance and repair works of home appliances and consumer electronics.

If the Customer is a natural person ordering services for personal needs not related to business activities (hereinafter — the Customer-Consumer), the provisions of the Law of Ukraine "On Consumer Rights Protection" shall apply to the relations of the Parties. In the event of any conflict between the provisions of this Contract and the mandatory provisions of the said Law with respect to the Customer-Consumer, the provisions of the Law shall prevail.

1. DEFINITIONS

1.1. Public Contract Offer (hereinafter — the "Offer") — a public proposal of the Contractor, a sample of which is posted on the Website www.adroit.com.ua/info/public-offer, addressed to an unlimited number of persons, to conclude with the Contractor a contract for the performance of maintenance and repair works of home appliances and consumer electronics remotely (hereinafter — the "Contract") on the terms and conditions contained in this Offer.

1.2. Service — the performance of repair works and maintenance of home appliances and consumer electronics ordered by the Customer from the Contractor.

1.3. Moment of conclusion of the Contract — the moment when the Customer transfers home appliances and consumer electronics (hereinafter — the "Device") to the Contractor in the manner provided for in Clause 2.3 of the Contract.

1.4. "Customer" — any legally capable natural person, legal entity, or individual entrepreneur who has visited the Website www.adroit.com.ua/info/public-offer, has become familiar with the terms of this Contract, and has accepted them by performing the actions provided for in Clause 2.3 of the Contract.

1.5. Acceptance — the full and unconditional consent of the Customer to conclude the Contract on the terms set forth herein.

1.6. Personal Data Processing — the collection, registration, accumulation, storage, adaptation, alteration, renewal, use and dissemination (distribution, sale, transfer), depersonalization, destruction of information about a natural person, carried out for the purpose and within the scope provided for in this Contract and applicable Ukrainian legislation on personal data protection.

1.7. Website — the webpage on the Internet at the address www.adroit.com.ua/info/public-offer, on which this Contract and all its annexes are posted.

1.8. Customer-Consumer — a natural person who orders services to satisfy personal needs not related to entrepreneurial activity or the performance of duties as an employee.

2. GENERAL PROVISIONS

2.1. The Contract has legal force in accordance with Art. 633, 641, 642 of the Civil Code of Ukraine and is equivalent to a Contract signed by the Parties.

2.2. The Customer confirms the fact of becoming familiar with and agreement to all the terms of this Contract in full by way of acceptance.

2.3. The Customer accepts the Contract (i.e., gives their direct and irrevocable consent to comply with all its terms) by transferring the Device to the Contractor for the provision of services. The Device is transferred either by the Customer in person or through an authorized carrier. Together with the transfer of the Device, the Customer submits a Device Acceptance and Handover Act signed on their part (Annex No. 2), a sample of which is posted on the Website, unless another document is provided for by the Manufacturer. By signing the Device Acceptance and Handover Act, the Customer additionally confirms that they have become familiar with the current version of this Contract and the Price List valid at the time of transfer, fully accepts their terms, and has received a copy of the Act in paper or electronic form.

2.4. By concluding this Contract, the Customer automatically agrees to the full and unconditional acceptance of the provisions of this Contract, the prices for the Services, and all annexes that constitute an integral part of the Contract.

2.5. If the Customer does not agree with the terms of the Contract, the Customer has no right to conclude this Contract and is not entitled to use the Services under this Contract.

2.6. This Contract applies to the relations between the Parties provided that no separate (individual) contract for the performance of repair and maintenance works of equipment has been concluded between them. In the event that a separate contract is concluded between the Contractor and the Customer, its terms shall prevail over the terms of this Offer. The provisions of this Offer apply to such relations only to the extent that they do not contradict the terms of the individual contract, and only in cases not expressly regulated by it.

3. SUBJECT OF THE CONTRACT

3.1. The Customer instructs, and the Contractor undertakes to provide, during the term of this Contract, services for the quality and timely repair and maintenance of home appliances and consumer electronics transferred by the Customer, and the Customer undertakes to accept the duly rendered services and pay their cost.

3.2. The Customer and the Contractor confirm that this Contract is not a fictitious or sham transaction, nor a transaction concluded under pressure or fraud.

3.3. The Contractor confirms that it has the right to carry out repair and maintenance of home appliances and consumer electronics in accordance with the requirements of the current legislation of Ukraine.

3.4. The Contractor is not entitled to refuse to conclude the public Contract if it has the ability to provide the relevant services to the Customer.

4. PROCEDURE FOR PROVIDING AND ACCEPTANCE OF SERVICES

4.1. The transfer of the Device by the Customer to the Contractor is carried out on the basis of a Device Acceptance and Handover Act (Annex No. 2), which specifies: full name/business name, TIN/EDRPOU of the Customer, date of the act, address, phone number, e-mail; name, serial number, quantity, detailed description of damage and technical condition. The Act is provided (submitted through the Customer’s carrier) to the Contractor in two copies signed (stamped) by the Customer. Upon receipt of the Act, the Contractor verifies the data and signs it, and in the event of any discrepancies or comments, notes this in the Act.

4.2. Within 5 (five) business days from the moment of receiving the Device, the Contractor carries out its diagnostics and notifies the Customer about the possibility or impossibility of providing services, as well as the cost of the relevant works. If a longer period is objectively required for the diagnostics (in particular, due to the complexity of the malfunction or the need to order special diagnostic tools), the Contractor notifies the Customer about this with justification and agrees a new deadline. In case of impossibility to provide services, the Customer is obliged to collect the Device from the Contractor within a period not exceeding 15 (fifteen) calendar days from the moment of such notification. The Parties may additionally agree that the Contractor shall send the Device to the Customer’s address via a carrier.

4.3. The Contractor is obliged to perform the repair works and maintenance in accordance with the established technological requirements or the requirements ordinarily applied to works of the relevant nature. The term for the performance of the repair agreed by the Parties is 14 (fourteen) calendar days, subject to the availability of the necessary spare parts with the Contractor. By agreement of the Parties, in the absence of spare parts, the repair period may exceed 14 calendar days, which the Parties agree upon additionally.

4.4. If, during the performance of works, hidden defects or the need for additional works not covered by the initial agreement are discovered, the Contractor is obliged to immediately notify the Customer of this, with justification and an approximate cost of such works, and shall continue the repair only after receiving (including by e-mail, messaging apps, and other means of communication provided by the Customer) the Customer’s consent. In the absence of such consent, the Customer has the right to refuse further works without paying the cost of unapproved works and to receive the Device in its current state with payment only for the actually performed agreed works.

4.5. If, after diagnostics, the Customer refuses the repair, the cost of diagnostics is paid in accordance with the Price List (Annex No. 1). By written agreement of the Parties, the Contractor may perform diagnostics free of charge. If the Customer agrees to the performance of works, the Contractor carries out diagnostics free of charge.

4.6. The return of the Device by the Contractor to the Customer is carried out on the basis of a corresponding Device Acceptance and Handover Act (return), which specifies: the name, serial number, quantity, detailed description, and technical condition of the returned Device. The Customer collects the Device in person, or the return is carried out through an authorized carrier, as further agreed by the Parties.

4.7. The fact of providing services is formalized by a Certificate of Completion of Works (hereinafter — the "Act"), which is provided by the Contractor to the Customer.

4.8. The Act specifies: the name of the product, model, serial number, quantity, as well as the list and cost of the services provided and the spare parts used, and the total amount. The cost of repair and/or maintenance includes VAT at the rate established by the current legislation of Ukraine.

4.9. In the absence of any comments regarding the services rendered by the Contractor, the Customer is obliged to sign the Act upon receipt of the Device. The signing of the Act does not deprive the Customer-Consumer of the right to submit claims regarding the quality of services within the limits established by this Contract and the legislation of Ukraine.

4.10. The Contractor bears responsibility for the safekeeping of the Customer’s Device from the moment of its receipt under the Device Acceptance and Handover Act until the moment of its return to the Customer. In case of damage, loss or destruction of the Device through the fault of the Contractor, the latter shall reimburse the Customer for the market value of the Device at the time of the damage/loss, taking into account its actual wear and tear, unless the Parties have agreed otherwise. The Contractor shall not be liable for the full or partial loss, destruction or damage of the Customer’s Device that occurred as a result of military (combat) actions, shelling, missile strikes, attacks by unmanned aerial vehicles, sabotage, terrorist acts, consequences of martial law, as well as other circumstances related to armed aggression against Ukraine. In such cases, the Contractor’s obligation to reimburse the cost of the Device shall not apply. The Contractor is obliged to promptly notify the Customer of the occurrence of such circumstances and their consequences for the Device transferred for repair through one of the means of communication specified in the Device Acceptance and Handover Act.

5. COST OF SERVICES AND PAYMENT PROCEDURE

5.1. The Customer pays for the services rendered by the Contractor on a prepayment basis in the national currency of Ukraine within 3 (three) business days from the date of receipt of the invoice by transferring funds to the Contractor’s bank account or by making a payment through the Contractor’s cash register or in cash.

5.2. The cost of each specific repair and maintenance is agreed by the Parties depending on the complexity of the works on the basis of the Contractor’s prices set out in Annex No. 1 to the Contract — the Price List, posted on the Website, and is indicated in the invoice.

5.3. The Contractor has the right to amend the provisions of this Contract (including the Price List) by posting a new version on the Website. Such changes apply only to relations arising from the moment they take effect and do not affect the terms of already concluded (accepted) orders. The price and terms agreed by the Parties at the time of the transfer of the Device remain unchanged until the completion of the relevant order, except for the cases provided for in Clause 4.4 of the Contract.

5.4. The total price of the Contract is the sum of all signed Certificates of Completion of Works during the term of the Contract.

6. LIABILITY OF THE PARTIES

6.1. In the event of a breach of an obligation arising from this Contract, the Party shall bear the liability determined by this Contract and/or the current legislation of Ukraine.

6.2. For failure to perform or improper performance of obligations under this Contract, the Party guilty of such failure or improper performance shall reimburse the other Party for the losses caused by such failure or improper performance.

6.3. The fulfillment by the guilty Party of the terms of this section of the Contract does not release the latter from the proper and full performance of all obligations undertaken within the framework of this Contract.

6.4. The Contractor is not liable for the Customer’s indirect losses.

6.5. For delay in payment under this Contract, the Customer, at the Contractor’s request, shall pay a penalty in the amount of twice the discount rate of the National Bank of Ukraine on the amount of the obligation for each day of delay. If the breach continues for more than 10 (ten) days, the Customer additionally pays a fine in the amount of 10 (ten) percent of the cost of the services.

6.6. The Customer is obliged to collect the Device after being notified of readiness or impossibility of repair within 15 (fifteen) calendar days from the moment of notification. The notification is made by the Contractor by any of the available means of communication specified in the Device Acceptance and Handover Act (phone, SMS, e-mail, messenger). In case of delay in collecting the Device, a fee for responsible storage is charged in accordance with the Price List (Annex No. 1). If the Customer does not collect the Device within 2 (two) months from the date of notification of readiness/impossibility of repair, the Contractor has the right to sell the Device in accordance with the procedure provided for in Art. 853 of the Civil Code of Ukraine, withholding the payments due to it from the amount received.

6.8. A Party is not liable for breach of the Contract if it occurred not through its fault (intent or negligence). A Party is deemed innocent and is not liable for breach of the Contract if it proves that it has taken all measures within its power for the proper performance of this Contract.

6.9. The Parties are released from liability for non-performance or improper performance of obligations under this Contract in the event of force majeure circumstances that did not exist at the time of concluding the Contract and arose beyond the will of the Parties. Such circumstances include: natural disasters, extreme weather conditions, fires, epidemics, any military actions, catastrophes, accidents, strikes, prohibitive acts of state authorities (including local authorities) and other force majeure circumstances of a similar nature.

6.10. The Contractor provides the following warranty on the services rendered:

— 90 (ninety) days — on the repair works performed;

— in accordance with the Manufacturer’s warranty terms — on the replaced parts and components.

By written agreement of the Parties, the Contractor may provide a warranty of a longer duration.

7. DISPUTE RESOLUTION

7.1. All disputes and disagreements that may arise in the process of providing services by the Contractor, in connection with the acceptance, performance and/or breach of the provisions of this Contract and all its annexes, shall be settled through negotiations between the Parties.

7.2. If no agreement is reached through negotiations, the Customer reserves the right to submit claims, which must be considered by the Contractor within a reasonable time (but not more than 30 days from the moment of receipt) with the aim of settling disputes and disagreements out of court.

7.3. If the Parties fail to reach agreement through negotiations and out-of-court settlement is not possible, all disputes and disagreements shall be resolved in court in accordance with the current legislation of Ukraine. This provision does not restrict the right of the Customer-Consumer to apply to the court at their own choice of the venue for resolving the dispute in accordance with Art. 22 of the Law of Ukraine "On Consumer Rights Protection" and Art. 28 of the Civil Procedure Code of Ukraine.

7.4. The relations of the Parties arising from the acceptance and performance of this Contract and all its Annexes shall be governed by the current rules and provisions of the legislation of Ukraine.

8. TERM OF THE CONTRACT

8.1. The terms of the Contract are publicly communicated to all Customers by way of its publication on the Website.

8.2. For each Customer, this Contract enters into force and is deemed concluded from the moment of acceptance.

8.3. The Contract, subject to compliance with the procedure for its acceptance, shall be deemed concluded in simple written form, enters into force upon acceptance, and remains in force throughout the entire period of receiving the services or until its termination on the grounds set forth in the terms of the Contract and/or the current legislation of Ukraine. Termination of the Contract does not release the Parties from the performance of the obligations they have undertaken.

8.4. When amending this Contract, the Contractor shall post a notice of such amendments on its Website at the link www.adroit.com.ua/info/public-offer. The Contractor guarantees and confirms that the current version of the text of this Contract posted on the Website is valid.

8.5. This Contract may be terminated in the event of improper performance by the Parties of their obligations under this Contract, as well as in other cases provided for by the legislation of Ukraine.

9. FINAL PROVISIONS

9.1. All legal relations arising from this Contract or related to it, including those related to the validity, conclusion, performance, amendment and termination of this Contract, interpretation of its terms, determination of the consequences of invalidity or breach of the Contract, are governed by this Contract and the relevant rules of the current legislation of Ukraine.

9.2. This Contract is concluded in the Ukrainian language. Electronic documents related to the performance of the Contract (invoices, acts, notifications) have the same legal force as paper documents when sent to the addresses specified in the Device Acceptance and Handover Act.

9.3. The Contractor under this Contract is a corporate income tax payer on general terms.

9.4. Personal Data Protection. The Customer, being a natural person, gives the Contractor consent to the processing of their personal data (surname, first name, patronymic, address, phone number, e-mail address, details of identity documents — if necessary, information about the Device transferred for repair) for the purpose of performance of this Contract, provision of repair and maintenance services, warranty service, keeping of accounting and tax records, compliance with legal requirements. The storage period of personal data is the term of the Contract and 3 (three) years after its termination (and for accounting documents — the period established by law), or until the moment of withdrawal of consent by the Customer, except in cases where the law requires a longer storage period. The Customer is informed that they have the rights provided for in Art. 8 of the Law of Ukraine "On Personal Data Protection", in particular: to know about the sources of collection, location of their personal data; to receive information about the conditions of access; to access their personal data; to submit a reasoned request for amendment or destruction of their data; to withdraw consent to the processing of personal data; to protect their rights, including by applying to the Ukrainian Parliament Commissioner for Human Rights.

9.5. Recognition of any provision or clause of this Contract or its annexes as invalid does not affect the validity of the remaining provisions and terms of the Contract.

9.6. Integral parts of the Contract are:

Annex No. 1 — Price List;

Annex No. 2 — Device Acceptance and Handover Act (sample form).

10. LOCATION, BANKING DETAILS

Contractor:

LLC "ADROIT SERVICE"

Registered address: 02002, Kyiv, 19 Yevhena Sverstyuka Street

Service center actual address: 67 Berestejskyi Ave., Building G, Kyiv, 03062

EDRPOU: 45129681

IBAN: UA773808050000000026009813111 (UAH) at JSC "Raiffeisen Bank", MFO 380805

Contact phone: +380 44 490 7777

Website: www.adroit.com.ua

E-mail: info@adroit.com.ua

Director: M.M. Kupchenko

Annex No. 1

to the Public Contract (Offer)

for the performance of maintenance and repair works

of home appliances and consumer electronics

PRICE LIST

Only the cost of works in UAH including VAT is specified, without the cost of spare parts.

Description of repair categories

Cost of additional services

* Calculation formula: within-city visit + (UAH 5.00 × distance from city border × 2) including VAT.

EXAMPLE: 700 + (5.00 × 15 km × 2) = 600 + 150 = 750 UAH including VAT.

ATTENTION! The cost of repair is specified without the cost of spare parts and consumables.

Director

__________________ M.M. Kupchenko

(signature)

Company seal

Annex No. 2

to the Public Contract (Offer)

for the performance of maintenance and repair works

of home appliances and consumer electronics

DEVICE ACCEPTANCE AND HANDOVER ACT

No. ___ dated "__" ________ 20___

By completing and signing this form, you consent to the processing of the personal data specified herein by LLC "ADROIT SERVICE" (hereinafter — the personal data controller) for the purposes of carrying out repair, warranty and post-warranty services of the manufacturer’s products. You confirm your familiarity with the rights related to the processing of personal data. You also agree that the controller is not obliged to notify you separately of each such transfer.

By signing this Act, the Customer confirms that they have familiarized themselves with the current version of the Public Contract (Offer) posted on the website www.adroit.com.ua/info/public-offer and fully accept its terms.