Qestions / Answers

Q: How do I submit a repair request? A: Click the "Submit a Request" button on the website, fill out the form, or call us at 044 490 77 77. We'll register your request and agree on a convenient way to hand over the device.

Q: How long does diagnostics take? A: Diagnostics typically take up to 3 business days from the moment we receive the device. In more complex cases it may take longer — we'll always let you know.

Q: How much does a repair cost? A: Warranty repairs are free of charge. The cost of post-warranty repair depends on the type of fault and the device model. We always inform you of the cost before starting any work — and only proceed with your confirmation.

Q: What documents do I need for warranty repair? A: For warranty repair, you'll need proof of purchase (receipt or warranty card) and the device itself. If you've lost the document, contact us — we'll advise you on what to do.

Q: Is there a guarantee on completed repairs? A: Yes. All completed work comes with a guarantee. The warranty period depends on the type of repair and the parts replaced — please ask our manager for details when submitting your request.

Q: How can I check the status of my repair? A: Send us an email at info@adroit.com.ua with your request number and we'll promptly update you on the repair status.

Q: Do you only work with certain brands? A: For official warranty servicing — yes, we work with LG, Prestigio, AENO, CANYON, AKAI, and PERENIO. Post-warranty repair for other brands is discussed on a case-by-case basis.